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Esthetician -CA

The Esthetician is responsible for providing effective and client-focused services in order to increase member usage, retention and results. The Esthetician helps build the Spa business through providing customized service upgrades; recommending, and selling, customized home-use protocols and products; actively promoting special events; pro-actively reaching out to former, current, and non-Spa clients to help drive business; and ensuring that all clients are presented with optimal membership options.
Responsibilities & Tasks:
Follows all Total Woman Protocols to provides customized, safe, effective and high-quality services
Provide clients with the latest techniques including but not limited to:
Full face & body waxing (including Brazilians)
Facials (including massage)
Executes the Spa Department tactics as directed, including special events and demos
Responsible for setting up and breaking down room in reasonable amount of time not to exceed 10 minutes; keeps room neat and orderly
Performs tasks when not servicing client including, but not limited to, greeting clients at spa or gym front desk, making client phone calls, providing micro-derm demos, product demos, and interacting with gym members
Attends all required training
Demonstrates strong knowledge of all current retail products, services, pricing, and promotions on an on-going basis
Demonstrates the ability to customize services and sell products to meet each client's needs
Complies with back-bar policies in order to effectively service clients and minimize waste
Complies with all company policies
Makes client confirmation calls for no shows, or clients who are running late (within 15 minutes)
Works together with Spa team to obtain departmental goals
Attends team and individual meetings as required
Executes individual and/or team action plans to increase results
Ensures schedule is always up-to-date for one month and built for growth
Consistently meets minimum sales expectations based on then current compensation plan
Expected to work evenings, weekends and holidays as needed
Competencies & Qualities
Strong communication and listening skills
Ability to customize home care regimen for clients
Works collaboratively
Ability to prioritize and manage time
Client-focused
Takes responsibility for actions and self-development
Requirements
Knowledge & Skills/Education
Holds and maintains a current California State Board of Barbering and Cosmetology License
Training and sales experience required
Minimum of one year experience as a licensed Esthetician required
Basic computer skills including Microsoft Outlook, Word and Excel
POS and Member Management Systems experience preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and use hands and fingers, handle or feel objects, tools or controls. The employee frequently is required to reach with hands and arms and talk and hear. The employee is occasionally required to stand, walk and train clients. The employee must


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