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AV Operations Manager

Job Title: AV Operations Manager Why work here as AV Operations Manager? Work for one of the world's leading media and entertainment companies in the U.S. They own and operate a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, and a suite of leading Internet-based businesses. They also offer competitive compensation packages, great benefits, and talented teams to work with and learn from. For more information, please contact Lynn Bailey at lbailey@tci-la.com. As AV Operations Manager, you will: Lead a team of reports in the implementation and delivery of multiple, simultaneous audio/visual projects and services comprising conference room setups, systems and processes Ensure reliable service and a consistent end user experience Oversee the planning and implementation of process improvements Plan, oversee and manage related projects to include conference room build outs, relocations, refreshes, etc. Coordinate the processes and facilitate partnerships with vendors, manufacturers, support technicians and customers Manage strategies and functions responsible for engineering and building AV facilities Provide routine administration, operation and support of AV infrastructure Coordinate required services, staffing and equipment conferences, exhibits, lectures, meetings, etc. Take charge of inventory, purchasing, security and organization of AV equipment and resources Build and manage relationships with key stakeholders and top users of AV systems Regularly facilitate meetings with departments, key stakeholders and top users of AV systems to determine needs and improvements Keep up to date with relevant technologies to drive processes and provide mentorship to team as needed Ensure efficient operation of services and that standards and service levels are met What Gets You the Job? 7 to 10 years' relevant experience with a minimum of 3+ years in a managerial role Experience managing teams with at least 5 team members Prior experience managing union employees Masters or Bachelor's Degree in relevant course of study Proven experience with streamlining, implementing and globalizing policies and procedures Unparalleled experience with project development, program implementation and service delivery Must have experience with video conferencing, multimedia, AV hardware/software and cloud collaboration, UC, etc. In-depth knowledge of Cisco TMS and VCS, SX series codecs, TelePresence, VoIP, Polycom Endpoints, etc. Comprehensive, hands-on experience with a variety of audio, video, and control systems Proven track record of adhering to AV industry and service management best practices Strong experience with process frameworks for process improvement (i.e. ITIL) Network and PC troubleshooting experience is a plus Strong analytical and problem-solving skills Excellent communication skills (written, verbal, interpersonal, documentation, presentation, etc.) Ability to facilitate, encourage others, and thrive within a dynamic environment Able to effectively communicate technical information to technical and non-technical personnel

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