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Call Center Representative - Temporary


Call Center Rep ? Healthcare Experience (Temp)


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For consideration, qualified candidates only, email letter of interest with resume and salary requirements.


We have a great opportunity for an outgoing and energetic customer service rep (Call Center Rep) - preferable with experience in dealing with health plans, explaining complex policies/benefits and relaying them in easy to understand terms.


The Call Center Rep is a high volume inbound and outbound Call Center and Visitor?s Center responsible for responding to our Participants and provider questions regarding a variety of subjects including benefits eligibility, claims, pension, and premiums payments.


Responsibilities:




  • Handle a high-volume participant phone calls regarding benefits eligibility, claims, pension, and premiums payments.


  • Review and process participant records, including legal documentation, account numbers, addresses, beneficiary designation, plan selections, Coordination of Benefits records, Life Insurance, COBRA, etc.



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Local candidates only, relocation assistance is not provided.


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Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.






About MPI



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Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 40 Unions and Guilds representing employees in the motion picture industry.



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Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction.



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Visit us at www.mpiphp.org



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Equal Opportunity Employer





Qualifications:




  • Minimum 2 years of customer service phone experience in a high call volume environment.


  • Health insurance experience is a plus.


  • Clear and effective oral and written communication skills; ability to explain and confirm understanding of complex issues.


  • Pleasant and professional telephone etiquette.


  • Excellent attendance and punctuality.


  • Able to handle fast-paced work and meet deadlines.


  • Able to handle a high volume of calls and meet the standards.





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