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Viewer Services, Advocate (22398)

SUMMARY
The Viewer Services Advocate is the first point of contact for viewers and a critical brand ambassador. The position supports all consumer affairs issues related to network programming, distribution, social media, and marketing efforts and serve as resource for consumers. This position ...BASIC QUALIFICATIONS
High School Diploma, GED or equivalent
3 Years viewer/customer service experience; preferably in a cable programmer, broadcast, or streaming customer service environment
Experience in Microsoft Office Suite (Word, Excel, PowerPoint)
DESIRED QUALIFICATIONS
Must be highly computer literate (internet/web resources/email) with excellent PC skills
Must have good comprehension and documentation skills
Ability to take ownership of issues/problems and see through from beginning to end
Customer Service Analytics experience
Must have strong ability to for conducting & presenting analysis of viewer services customer activity
Must have strong time management skills to ensure responsiveness to consumers/viewers and employees
Must be extremely well organized and pay attention to detail with a high level of accuracy
Requires excellent communication skills both verbal and written (demonstrated ability to communicate well with the public and staff
Post high school studies highly desirable
Crown Media United States, LLC. is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Click to view the "EEO is the Law" poster and the "EEO is the Law Supplement poster".



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