Loss Prevention Manager - Los Angeles

In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and today we're the world's most iconic American brand.
We're represented in more than 1400 stores in over 40 countries, and online. Our unique aesthetic is optimistic cool, elevated American style. We believe in staying true to our heritage while creating what's next.
Don and Doris Fisher always wanted to "do more than sell clothes," and today we're leaders in employee volunteering and social impact.
If you're full of ideas, if you want to work with phenomenal people, and if you think we should leave the world better than we found it, we'd love to meet you.
The Loss Prevention Manager (LPM) is responsible for applying their expertise to execute a loss prevention strategy within their area of responsibility. The LPM takes a proactive approach to mitigating loss through training and awareness, working in conjunction with business partners. The LPM is responsible for investigations, operations, and loss prevention budget for assigned stores. They are responsible for managing loss prevention team members (recruiting, hiring, training, managing, and developing) at the following levels: Loss Prevention Supervisor, Loss Prevention Agent, and Loss Prevention Service Representative.
The LPM will manage an area of responsibility consisting of relatively smaller scope and/or complexity than the Sr. LPM. Key factors for scope include store count and team size. Key factors for complexity include store sales volumes, store shortage history, market dynamics/loss prevention risk, interaction with business partners, and level of management (managing individual contributors vs. managers). The LPM may participate in special projects within the region, and may assist in developing a local or brand loss prevention strategy.
Training and Development (30%):
Deliver loss prevention updates and training to store associates and leadership through a variety of channels, including participation in store/district meetings and calls.
Manage field team to ensure awareness campaigns and trainings are communicated effectively.
Responsible for coordinating the recruiting, hiring and training of loss prevention team members.
Responsible for the development and performance management of loss prevention team members, including succession planning for top talent for next level career opportunities.
Shortage Reduction/Investigations (55%):
Develop schedules, assignments, and oversee the daily activities for team members.
Determine the assignment of appropriate loss prevention resources (i.e. agents, technology, etc.) to address shortage reduction opportunities.
Work with store personnel and leadership to execute loss prevention strategy, identify inventory shortage opportunities, and recommend solutions.
Lead the implementation and continued execution of the target store/shortage reduction program.
Conduct internal and external investigations in area of responsibility, manage resolution and reporting, and ensure compliance with company guidelines.
Support organized retail crime (ORC) investigations as needed.
Partner with store and loss prevention leadership to proactively monitor exception based reporting tools to identify internal theft.
Partner with store associates and leaders to achieve annual shortage goals.
Operations/Safety (15%):
Manage monthly loss prevention staffing budgets in assigned area.
Follow-up through store visits and structured audits to ensure compliance of company policy and procedures.
Assist store management with communication and education of all operational and safety standards (Code Adam, emergency procedures, alarm testing, etc.).
Partner with store leadership to effectively manage crisis situations such as workplace violence, protests and demonstrations; provide direction and training to loss prevention field team.
2+ years retail experience required, loss prevention experience preferred.
Experience with loss prevention processes and technology preferred (e.g. investigations, interviews, resource allocation, retail CCTV systems).
Excellent communication skills.
Excellent delegation, team management, and follow-up skills.
Excellent time management skills.
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
Employee stock purchase plan.
Employees receive medical, dental, vision and life insurance.
Employees can apply for tuition reimbursement.
Family care programs.
Commuter benefits.
Pet Discount Program.
For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.

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