Medical Customer Service Representative
3.
1 Studio City, CA Studio City, CA Full-time Full-time $22.
71 an hour $22.
71 an hour Motion Picture Industry Pension & Health Plans (MPI) is seeking a Customer Service Representative to support our Medical Review department.
The Representative handles Participant and Provider calls regarding the Narrow Network and communicates with participants and providers' offices about benefits.
Qualifications:
High school Diploma or GED required.
Some college preferred Minimum 2 years of customer service phone experience, required Minimum 1 year of healthcare/insurance experience a plus Experience in the motion picture health plan industry a plus Accurate typing skills of 45 wpm 10 key skills by touch, preferred Proficient PC skills, including Windows; MS Word and MS Excel Clear and effective oral and written communication skills with the ability to explain and confirm understanding of complex issues Excellent mathematical and analytical skills Pleasant and professional telephone etiquette.
Articulate, clear telephone voice.
Able to handle fast-paced work and meet deadlines Motivated self-starter, well organized in managing time and materials Strong attention to detail, a high level of accuracy required Able to learn quickly and follow through to completion Good interpersonal skills, ability to interact effectively and cooperatively with callers, and co-workers at all levels of the organization A flexible team player with a positive, cooperative and helpful attitude and displays excellent collaboration skills Excellent attendance and reliability, with the ability to work overtime/extended hours as required.
Ability to accept direction and developmental guidance from supervisor.
Responsibilities:
Document issues and actions effectively and efficiently utilizing internal systems Make outbound calls to our participants and/or providers regarding the status of a referral Contact provider's requesting additional information (medical records, consultation notes, progress notes and prescriptions) Answering a high volume of provider and participant referral inquiries by phone, email or Unity.
Perform other duties as assigned.
Please note, this is an onsite position at our offices in Studio City, CA, which has a Covid-19 vaccine policy.
About MPI:
Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.
Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction and is Great Place to Work certified! MPI offers free employee health, dental, vision and life insurance ($50/month for family coverage), retirement and pension, and generous paid time off.
Job Type:
Full-time Pay:
$22.
71 per hour Expected hours:
40 per week
Benefits:
Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Studio City, CA 91604:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Studio City, CA Studio City, CA Full-time Full-time $22.
71 an hour $22.
71 an hour Motion Picture Industry Pension & Health Plans (MPI) is seeking a Customer Service Representative to support our Medical Review department.
The Representative handles Participant and Provider calls regarding the Narrow Network and communicates with participants and providers' offices about benefits.
Qualifications:
High school Diploma or GED required.
Some college preferred Minimum 2 years of customer service phone experience, required Minimum 1 year of healthcare/insurance experience a plus Experience in the motion picture health plan industry a plus Accurate typing skills of 45 wpm 10 key skills by touch, preferred Proficient PC skills, including Windows; MS Word and MS Excel Clear and effective oral and written communication skills with the ability to explain and confirm understanding of complex issues Excellent mathematical and analytical skills Pleasant and professional telephone etiquette.
Articulate, clear telephone voice.
Able to handle fast-paced work and meet deadlines Motivated self-starter, well organized in managing time and materials Strong attention to detail, a high level of accuracy required Able to learn quickly and follow through to completion Good interpersonal skills, ability to interact effectively and cooperatively with callers, and co-workers at all levels of the organization A flexible team player with a positive, cooperative and helpful attitude and displays excellent collaboration skills Excellent attendance and reliability, with the ability to work overtime/extended hours as required.
Ability to accept direction and developmental guidance from supervisor.
Responsibilities:
Document issues and actions effectively and efficiently utilizing internal systems Make outbound calls to our participants and/or providers regarding the status of a referral Contact provider's requesting additional information (medical records, consultation notes, progress notes and prescriptions) Answering a high volume of provider and participant referral inquiries by phone, email or Unity.
Perform other duties as assigned.
Please note, this is an onsite position at our offices in Studio City, CA, which has a Covid-19 vaccine policy.
About MPI:
Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.
Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction and is Great Place to Work certified! MPI offers free employee health, dental, vision and life insurance ($50/month for family coverage), retirement and pension, and generous paid time off.
Job Type:
Full-time Pay:
$22.
71 per hour Expected hours:
40 per week
Benefits:
Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Studio City, CA 91604:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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